Refund policy

Starborn Returns & Refunds Policy

This policy gives you a clear, fair path to resolve genuine manufacturing issues while respecting the realities of bespoke production.

 

 

 

1. How to Request a Return or Exchange —

Within 5 Days

 

 

  1. Email contact@star‑born.com (Subject: "RETURN") no later than 5 calendar days after your tracking status shows “delivered.”

  2. Attach:

     

    • Your order number; and

    • Clear photos that show the problem (print flaw, damage, wrong item/size, etc.).

     

  3. We’ll review your claim within 7 business days.

  4. If approved, we’ll email you:

     

    • A Return Authorisation (RA) number; and

    • The correct return address plus, when applicable, a pre‑paid shipping label.

     

 


Do not ship anything until you receive written authorisation. Unauthorised parcels will be refused.

 

 

 

2. Who Pays Return Shipping?

 

Reason for return

Return shipping cost

Manufacturing issues — misprint, factory defect, transit damage, wrong item/size compared with your order

Paid by Starborn (pre‑paid label provided)

Any other case expressly approved by Starborn in writing (not a manufacturing fault)

Paid by customer
Buyer’s‑remorse (“I just don’t like it”) is not an approved reason and is non‑returnable (see Section 4).

 

 

 

3. Return Conditions

 

 

  • Items must be unused, unwashed, unaltered, and in their original packaging with tags intact.

  • We may refuse items that show wear, stains, odours, rips, or damage not caused by manufacturing or transit.

 

 

 

 

4. Non‑Returnable Items

 

 

  • Underwear, socks, tights, swimwear, pajamas, and face masks.

  • Samples or prototypes.

  • Deliberately distressed or limited‑edition pieces marked “final sale.”

  • Buyer’s‑remorse items — garments accurately produced to your order that you later decide you don’t want.

  • Requests submitted more than 5 days after delivery or shipped without an RA number.

  • Packages refused because of delays resulting from incorrect shipping data or post‑purchase design changes.

 

 

 

 

5. Refunds

 

 

  • Once your return is received and inspected, we’ll email you the outcome.

  • Approved refunds are issued (mostly) to the original payment method in the original currency (USD).

 

 

 

 

6. Order Cancellations

 

 

  • Before production: Full refund.

  • In production but not yet shipped: Shipping fee is refundable; production costs are not.

  • Contact support@star‑born.com with your order number as soon as possible.

 

 

 

 

7. Delivery‑Time Guarantees

 

Order size

Production target

Ship‑by deadline

Small‑volume (≤ 20 units)

3 – 7 business days

8th business day


Bulk (21 + units)

7 – 15 business days

16th business day


*Compensation does not apply to delays caused by customer‑requested changes, payment issues, or incorrect shipping data.

 

 

 

8. Lost‑in‑Transit & Defective Items

 

 

  • Lost packages: File a claim within 5 days of the estimated delivery date.

  • Misprinted, damaged, or defective items: Report within 5 days of delivery (include photos).

 

 

 

 

Need Help?

Email contact@star‑born.com . We’re committed to delivering a stellar experienceevery time.